The IT Provider Network

Podcast Episodes
Just Eat It,  it’s good for you ITPN-EP20

Just Eat It, it’s good for you ITPN-EP20

Like your momma said,  "Just Eat It,  It's good for you!" In this episode of the IT Provider Network, I wanted to talk about the lifetime value of a customer and why you should "Just Eat It" sometimes to keep your customers happy and keep them paying you month over...

read more

Lessons from Gary V and the Magic Castle – ITPN-EP19

I heard Gary V or Gary Venyerchuk doing a Q&A the other day and he was answering a question about the influx of content creators and how one can stand out in a crowded space.   He said,  "In a crowded mature market, you need to be better than the other guy". Ok, I...

read more

MSP Feedback and Q&A – ITPN-EP18

In this episode of the IT Provider Network Podcast, I want to share some great listener feedback and do some Q&A for our listeners. We're going to talk about Selling into prospects that have an embedded long-term IT person Implementing Connectwise Manage and some...

read more

Steps to take when a Key Employee Quits – ITPN-EP17

You're having a great day when one two of your key employees walk in and quit! I've been in business for over 21 years and I have had more than a few key employee come and go.  It is part of what you signed up for when you became a business owner and entrepreneur....

read more

How to get Free Marketing Assistance – ITPN-EP15

Conferencing In this episode of the IT Provider Network, I am going to share with you some of my observations from conferences I have just attended and show you how you can get free marketing assistance from your partners. ASCII Summit ASCII www.ascii.com I attended...

read more

Why most MSP’s Suck at Selling – ITPN-EP014

Most MSP's and specifically MSP Owners suck at selling!   There I said it!  At one time I identified myself with the majority of the issues that this podcast addresses.  But not anymore and I am going to show you how you can improve at selling in your own MSP.   I am...

read more

Helpdesk – What gets measured gets improved – ITPN-EP013

What gets measured gets improved – HelpDesk In today's episode of the IT Provider Network we are going to discuss ways you can improve your service team and specifically your helpdesk by holding your team accountable to some metrics. Volume – How many tickets are you...

read more

Hiring – Onboarding – the first 90 days – ITPN -EP011

Make the first 90 days successful for you and your new employee As soon as the offer is accepted.   Get the Offer Letter Signed and start any pre-employment tasks Get a Voided Check for Direct Deposit If in the US get the w4 and i9 paperwork out of the way Order...

read more