The IT Provider Network

Podcast Episodes

Marketopia 4U2GROW Conference – 3 Key Takeaways

It seems that there is a new conference for IT Service Providers almost every week and making the decision on which conference to attend can be tough.  There are big conferences,  Channel X, IT Nation, and DattoCon come to mind.    Medium size shows like Robin Robbins...

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Tips for High Performance Remote Teams – ITPN-EP38

Are you getting the most out of your remote team members? In his excellent article, Rob Rawson, of the Time Doctor website.  Rob lays out 25 tips for high-performance remote teams.   In this episode of the  IT Provider Network Podcast, I am going to go through the...

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Finding your USP in a Purple Ocean

In this episode of the IT Provider Network Podcast, I am going to share an exercise with did to determine where our Purple Ocean lies.     Join me as I talk about through the process of finding your USP or Unique Selling Position and how it can help you get more...

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Your Best Prospects Are Your Existing Clients ITPN-EP35

In today's episode of the IT Provider Network, I want to talk about one of our most important assets and one that is often neglected. I would bet that many of you are like me in your business, you sell hardware and software to your clients when they have needs.   They...

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Is this a six-inch putt? ITPN-EP34

Visioning Update I wanted to give you an update on the visioning process that my company went through two weeks ago when we met on the tail end of the Gazelles spring summit in New Orleans.   I detailed what visioning is and why you need it in episode 33 of the IT...

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Visioning – Why you need it and how to do it. ITPN-EP33

Visioning and the Deli Man If you’re on the IT Provider Network mailing list you know that tomorrow at 5 am I am heading out to New Orleans for some team building and to soak in some fresh ideas at the Gazelles Summit. Come Together Because my management team is in 4...

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Maybe your managed services offer sucks?

Yeah...maybe it does. Are you having problems landing new clients or converting your break-fix clients to managed services?  If that’s the case, maybe you should step back and look at how you're positioning your products and services in the market.   Maybe just maybe...

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Outsourcing your appointment setting – ITPN-EP31

In the last episode of the IT Provider Network, Episode 30, we talked about building an inside/outside sales organization within your company. In today's episode, I want to share with you my recent experiences outsourcing telemarketing and appointment to a 3rd party....

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Inside Sales Process Build or Buy? – ITPN-EP30

Inside Sales and Appointment Setting Build or Buy One of the questions I hear the most is how can we get more leads so we can build our business. Well, there are a few ways you can do it, and today I want to share with you my experiences with telemarketing or...

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Taking a Good Look at your Team – ITPN-028

Taking a good hard look at your team If you have listened to the IT Provider Network for any amount of time, and thank you for doing that, you will know that I am a big fan of outside coaches.   Mostly to help me do better at things that I am not good at, like taking...

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All I want for Christmas is an EASY Button – ITPN – EP26

All I want for Christmas is an Easy Button. Doesn't everybody?   Don't you just want to pay a monthly fee to a coach and have your sales problems disappear? How about by a marketing program and have the leads fly in? Or Pick up a reporting tool and have your BDR's go...

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Year-End Planning in our MSP – ITPN-EP25

Make the Most of 2018 with Year End Planning It’s that time of the year. We have less than one month left to wrap it all up. In today's episode of the IT Provider Network Podcast, I want to walk you through some of the things we do to plan for the upcoming year.  ...

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MSP Feedback and Questions Part Two ITPN-24

Tackling your Questions on Building, Growing or Scaling your IT Service Provider Business.   I’m Terry Rossi and in this episode of the IT Provider Network podcast, I want to share with you some of the feedback I have received on the show as well as some of my...

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ConnectWise IT Nation 2017 Key Takeaways -ITPN-23

My Big Takeaways In this episode of the IT Provider Network, I want to share with you some of the top takeaways from the massive ConnectWise IT Nation conference in Orlando last week. 3500 IT Peeps and plenty of cocktails Over 3500 attendees attended the two-day...

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Tips for Better Prospecting – ITPN-021

Get Out of Your Head and Get More Prospects In this episode of the IT Provider Network Podcast, I want to share with you some ways to do a better job prospecting,  get more first appointments and land more MSP contracts.   However, I just want to clear the air right...

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Just Eat It, it’s good for you ITPN-EP20

Like your momma said,  "Just Eat It,  It's good for you!" In this episode of the IT Provider Network, I wanted to talk about the lifetime value of a customer and why you should "Just Eat It" sometimes to keep your customers happy and keep them paying you month over...

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MSP Feedback and Q&A – ITPN-EP18

In this episode of the IT Provider Network Podcast, I want to share some great listener feedback and do some Q&A for our listeners. We're going to talk about Selling into prospects that have an embedded long-term IT person Implementing Connectwise Manage and some...

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Steps to take when a Key Employee Quits – ITPN-EP17

You're having a great day when one two of your key employees walk in and quit! I've been in business for over 21 years and I have had more than a few key employee come and go.  It is part of what you signed up for when you became a business owner and entrepreneur....

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How to get Free Marketing Assistance – ITPN-EP15

Conferencing In this episode of the IT Provider Network, I am going to share with you some of my observations from conferences I have just attended and show you how you can get free marketing assistance from your partners. ASCII Summit ASCII www.ascii.com I attended...

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Why most MSP’s Suck at Selling – ITPN-EP014

Most MSP's and specifically MSP Owners suck at selling!   There I said it!  At one time I identified myself with the majority of the issues that this podcast addresses.  But not anymore and I am going to show you how you can improve at selling in your own MSP.   I am...

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Helpdesk – What gets measured gets improved – ITPN-EP013

What gets measured gets improved – HelpDesk In today's episode of the IT Provider Network we are going to discuss ways you can improve your service team and specifically your helpdesk by holding your team accountable to some metrics. Volume – How many tickets are you...

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Hiring – Onboarding – the first 90 days – ITPN -EP011

Make the first 90 days successful for you and your new employee As soon as the offer is accepted.   Get the Offer Letter Signed and start any pre-employment tasks Get a Voided Check for Direct Deposit If in the US get the w4 and i9 paperwork out of the way Order a...

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Tools for Creating Inbound Marketing Content – ITPN-EP004

Episode 4 - Tools for Creating Inbound Marketing Content Today I want to share with you some of the tools I use to create marketing and educational content for our company.     I’m going to do this as a two-part series, so today i will focus on the tools I use to...

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Why 90% isn’t good enough – ITPN-EP002

So often as a managed service provider was a running with our choke out and trying to get all the critical and urgent tasks done and we forget about the important ones that will really change the way we deliver service and delight our customers.  In today’s episode of...

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Multi Pronged Customer Communications – ITPN-EP001

In today's show we are going to talk about 3 great ways to keep in touch with your client base. I’m Terry Rossi and this is The IT Provider Network Show Episode Number 1   Episode 1 - Multi Pronged Customer Communications 2017, Terry Rossi IT...

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