The IT Provider Network

Podcast Episodes
Year-End Planning in our MSP – ITPN-EP25

Year-End Planning in our MSP – ITPN-EP25

Make the Most of 2018 with Year End Planning It’s that time of the year. We have less than one month left to wrap it all up. In today's episode of the IT Provider Network Podcast, I want to walk you through some of the things we do to plan for the upcoming year.  ...

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MSP Feedback and Questions Part Two ITPN-24

Tackling your Questions on Building, Growing or Scaling your IT Service Provider Business.   I’m Terry Rossi and in this episode of the IT Provider Network podcast, I want to share with you some of the feedback I have received on the show as well as some of my...

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ConnectWise IT Nation 2017 Key Takeaways -ITPN-23

My Big Takeaways In this episode of the IT Provider Network, I want to share with you some of the top takeaways from the massive ConnectWise IT Nation conference in Orlando last week. 3500 IT Peeps and plenty of cocktails Over 3500 attendees attended the two-day...

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Tips for Better Prospecting – ITPN-021

Get Out of Your Head and Get More Prospects In this episode of the IT Provider Network Podcast, I want to share with you some ways to do a better job prospecting,  get more first appointments and land more MSP contracts.   However, I just want to clear the air right...

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Just Eat It, it’s good for you ITPN-EP20

Like your momma said,  "Just Eat It,  It's good for you!" In this episode of the IT Provider Network, I wanted to talk about the lifetime value of a customer and why you should "Just Eat It" sometimes to keep your customers happy and keep them paying you month over...

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Lessons from Gary V and the Magic Castle – ITPN-EP19

I heard Gary V or Gary Venyerchuk doing a Q&A the other day and he was answering a question about the influx of content creators and how one can stand out in a crowded space.   He said,  "In a crowded mature market, you need to be better than the other guy". Ok, I...

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MSP Feedback and Q&A – ITPN-EP18

In this episode of the IT Provider Network Podcast, I want to share some great listener feedback and do some Q&A for our listeners. We're going to talk about Selling into prospects that have an embedded long-term IT person Implementing Connectwise Manage and some...

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Steps to take when a Key Employee Quits – ITPN-EP17

You're having a great day when one two of your key employees walk in and quit! I've been in business for over 21 years and I have had more than a few key employee come and go.  It is part of what you signed up for when you became a business owner and entrepreneur....

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How to get Free Marketing Assistance – ITPN-EP15

Conferencing In this episode of the IT Provider Network, I am going to share with you some of my observations from conferences I have just attended and show you how you can get free marketing assistance from your partners. ASCII Summit ASCII www.ascii.com I attended...

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Why most MSP’s Suck at Selling – ITPN-EP014

Most MSP's and specifically MSP Owners suck at selling!   There I said it!  At one time I identified myself with the majority of the issues that this podcast addresses.  But not anymore and I am going to show you how you can improve at selling in your own MSP.   I am...

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Helpdesk – What gets measured gets improved – ITPN-EP013

What gets measured gets improved – HelpDesk In today's episode of the IT Provider Network we are going to discuss ways you can improve your service team and specifically your helpdesk by holding your team accountable to some metrics. Volume – How many tickets are you...

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Hiring – Onboarding – the first 90 days – ITPN -EP011

Make the first 90 days successful for you and your new employee As soon as the offer is accepted.   Get the Offer Letter Signed and start any pre-employment tasks Get a Voided Check for Direct Deposit If in the US get the w4 and i9 paperwork out of the way Order a...

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Tools for Creating Inbound Marketing Content – ITPN-EP004

Episode 4 - Tools for Creating Inbound Marketing Content Today I want to share with you some of the tools I use to create marketing and educational content for our company.     I’m going to do this as a two-part series, so today i will focus on the tools I use to...

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Why 90% isn’t good enough – ITPN-EP002

So often as a managed service provider was a running with our choke out and trying to get all the critical and urgent tasks done and we forget about the important ones that will really change the way we deliver service and delight our customers.  In today’s episode of...

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Multi Pronged Customer Communications – ITPN-EP001

In today's show we are going to talk about 3 great ways to keep in touch with your client base. I’m Terry Rossi and this is The IT Provider Network Show Episode Number 1   Episode 1 - Multi Pronged Customer Communications 2017, Terry Rossi IT...

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