The IT Provider Network
Podcast Episodes
10 Things to think about before you launch an initiative in your MSP – ITPN-047
If you're like me you started 2020 or Q1 for that matter with a list of initiatives you need to accomplish in your business. For us, we follow the 3HAG and Gazelles methodologies, so our 3-year initiatives get broken down to our annual goals which become or quarterly...
Mind the Gap – ITPN-046
Show notes to follow
What I learned from Jay McBain at Marketopia’s 4U2GROW Conference
If you don't follow Jay McBain from Forrester Research, you should. Not only is he a thought leader in our industry and a really nice guy but if you don't follow him you would have missed his recent article The 64 Best Channel Podcasts Of 2019 where the IT Provider...
mymastermind.biz
Information on upcoming training from Tony Robbins, Dean Graziosi, and Russell Brunson - Live April 30th
Who do you want to serve? ITPN-043
Kiss that Frog
One of my favorite Peter Gabriel songs is "Kiss that Frog" and today I want to urge you all to start each day by kissing that frog ... although I pretty sure my advice is a little different than Peters. The dreaded Task List You know all the things on...
Drive to the Finish – Themes and how you can use them – ITPN-EP41
Drive to the Finish – Themes and How You Can Use Them I recently implemented a quarterly theme that I want to share with you today. I hope you’ll get a good grasp of the tactical things we did but I hope you’ll also take away the secondary meaning, the importance of...
What do Jordi Roca, Chris Brogan and Michael Porter have to do with your MSP?
What do Jordi Roca, Chris Brogan, and Michael Porter have to do with your MSP? As I am sure all of you do, I get inspiration from all different kinds of places. This week three different things caught my attention, Let me tell you the stories and then we can talk...
Marketopia 4U2GROW Conference – 3 Key Takeaways
It seems that there is a new conference for IT Service Providers almost every week and making the decision on which conference to attend can be tough. There are big conferences, Channel X, IT Nation, and DattoCon come to mind. Medium size shows like Robin Robbins...
Tips for High Performance Remote Teams – ITPN-EP38
Are you getting the most out of your remote team members? In his excellent article, Rob Rawson, of the Time Doctor website. Rob lays out 25 tips for high-performance remote teams. In this episode of the IT Provider Network Podcast, I am going to go through the...
6 core functions you need to pay attention to in your MSP business ITPN-EP37
In today's episode of the IT Provider Network Podcast, I am going to share a thought process that was shared with me by my coach Alex Charften. As you know if you have been listening to the ITPN podcast for a while, we do a lot of forward planning in our...
Finding your USP in a Purple Ocean
In this episode of the IT Provider Network Podcast, I am going to share an exercise with did to determine where our Purple Ocean lies. Join me as I talk about through the process of finding your USP or Unique Selling Position and how it can help you get more...
Your Best Prospects Are Your Existing Clients ITPN-EP35
In today's episode of the IT Provider Network, I want to talk about one of our most important assets and one that is often neglected. I would bet that many of you are like me in your business, you sell hardware and software to your clients when they have needs. They...
Is this a six-inch putt? ITPN-EP34
Visioning Update I wanted to give you an update on the visioning process that my company went through two weeks ago when we met on the tail end of the Gazelles spring summit in New Orleans. I detailed what visioning is and why you need it in episode 33 of the IT...
Visioning – Why you need it and how to do it. ITPN-EP33
Visioning and the Deli Man If you’re on the IT Provider Network mailing list you know that tomorrow at 5 am I am heading out to New Orleans for some team building and to soak in some fresh ideas at the Gazelles Summit. Come Together Because my management team is in 4...
Maybe your managed services offer sucks?
Yeah...maybe it does. Are you having problems landing new clients or converting your break-fix clients to managed services? If that’s the case, maybe you should step back and look at how you're positioning your products and services in the market. Maybe just maybe...
Outsourcing your appointment setting – ITPN-EP31
In the last episode of the IT Provider Network, Episode 30, we talked about building an inside/outside sales organization within your company. In today's episode, I want to share with you my recent experiences outsourcing telemarketing and appointment to a 3rd party....
Inside Sales Process Build or Buy? – ITPN-EP30
Inside Sales and Appointment Setting Build or Buy One of the questions I hear the most is how can we get more leads so we can build our business. Well, there are a few ways you can do it, and today I want to share with you my experiences with telemarketing or...
Employee Success Plans – Helping your Employees Succeed – ITPN-029
Hello Again! Hi before we get started on Employee Success Plans I wanted to take a minute to re-introduce myself. My name is Terry Rossi and I am the co-founder of an award-winning Company (I always wanted to say that, in the 23 years we have been in business I never...
Taking a Good Look at your Team – ITPN-028
Taking a good hard look at your team If you have listened to the IT Provider Network for any amount of time, and thank you for doing that, you will know that I am a big fan of outside coaches. Mostly to help me do better at things that I am not good at, like taking...
If you want to 10x your MSP you need the right mindset – ITPN-EP27
Want to 10x your MSP? Some people say that 10x’ing your business is easier than doubling it. Doubling it requires you to make continuous small improvements. You’re using your current people, processes, and capabilities but just trying harder. Striving for 10x...
All I want for Christmas is an EASY Button – ITPN – EP26
All I want for Christmas is an Easy Button. Doesn't everybody? Don't you just want to pay a monthly fee to a coach and have your sales problems disappear? How about by a marketing program and have the leads fly in? Or Pick up a reporting tool and have your...
Year-End Planning in our MSP – ITPN-EP25
Make the Most of 2018 with Year End Planning It’s that time of the year. We have less than one month left to wrap it all up. In today's episode of the IT Provider Network Podcast, I want to walk you through some of the things we do to plan for the upcoming year....
MSP Feedback and Questions Part Two ITPN-24
Tackling your Questions on Building, Growing or Scaling your IT Service Provider Business. I’m Terry Rossi and in this episode of the IT Provider Network podcast, I want to share with you some of the feedback I have received on the show as well as some of my...
ConnectWise IT Nation 2017 Key Takeaways -ITPN-23
My Big Takeaways In this episode of the IT Provider Network, I want to share with you some of the top takeaways from the massive ConnectWise IT Nation conference in Orlando last week. 3500 IT Peeps and plenty of cocktails Over 3500 attendees attended the two-day...
Getting the most out of IT NATION – A Guide to Conferencing – ITPN-22
Tips for getting the most out of IT Nation or any conference for that matter. I've been going to IT Nation for the last ten years so I hope you'll get something out of my experiences. Even if you are not a Connectwise partner you can use this tips for any...
Tips for Better Prospecting – ITPN-021
Get Out of Your Head and Get More Prospects In this episode of the IT Provider Network Podcast, I want to share with you some ways to do a better job prospecting, get more first appointments and land more MSP contracts. However, I just want to clear the air right...
Just Eat It, it’s good for you ITPN-EP20
Like your momma said, "Just Eat It, It's good for you!" In this episode of the IT Provider Network, I wanted to talk about the lifetime value of a customer and why you should "Just Eat It" sometimes to keep your customers happy and keep them paying you month over...
Lessons from Gary Vaynerchuk and the Magic Castle – ITPN-EP19
I heard Gary V or Gary Venyerchuk doing a Q&A the other day and he was answering a question about the influx of content creators and how one can stand out in a crowded space. He said, "In a crowded mature market, you need to be better than the other guy". Ok, I...
MSP Feedback and Q&A – ITPN-EP18
In this episode of the IT Provider Network Podcast, I want to share some great listener feedback and do some Q&A for our listeners. We're going to talk about Selling into prospects that have an embedded long-term IT person Implementing Connectwise Manage and some...
Steps to take when a Key Employee Quits – ITPN-EP17
You're having a great day when one two of your key employees walk in and quit! I've been in business for over 21 years and I have had more than a few key employee come and go. It is part of what you signed up for when you became a business owner and entrepreneur....
3 Things I learned at Robin Robins Cyber Security Bootcamp – ITPN-EP16
Building a Cyber Security Practice in your MSP It takes more than great tools to build a new cyber security practice. The tools are important but so is the right mindset. Wrapping up my month of conferences, here are my takeaways from the Robin Robins cyber security...
How to get Free Marketing Assistance – ITPN-EP15
Conferencing In this episode of the IT Provider Network, I am going to share with you some of my observations from conferences I have just attended and show you how you can get free marketing assistance from your partners. ASCII Summit ASCII www.ascii.com I attended...
Why most MSP’s Suck at Selling – ITPN-EP014
Most MSP's and specifically MSP Owners suck at selling! There I said it! At one time I identified myself with the majority of the issues that this podcast addresses. But not anymore and I am going to show you how you can improve at selling in your own MSP. I am...
Helpdesk – What gets measured gets improved – ITPN-EP013
What gets measured gets improved – HelpDesk In today's episode of the IT Provider Network we are going to discuss ways you can improve your service team and specifically your helpdesk by holding your team accountable to some metrics. Volume – How many tickets are you...
The 2 Times Rule and how to it can make you more money -ITPN EP012
The Early Days Back when my business partner and I started the company in 1995, we were a couple of "snot nosed kids" as my mother used to call me when I was young. We were really good at what we did which was installing and implementing ERP software for...
Hiring – Onboarding – the first 90 days – ITPN -EP011
Make the first 90 days successful for you and your new employee As soon as the offer is accepted. Get the Offer Letter Signed and start any pre-employment tasks Get a Voided Check for Direct Deposit If in the US get the w4 and i9 paperwork out of the way Order...
Hiring – Testing and Interviewing for great hires – ITPN -EP010
This is the 2nd part in a 3rd part series on hiring. See episode 9 for some tips on creating your job description and advertisement. In this episode of the IT Provider Network I am discussing tools and techniques to move the candidate from the inbox to the offer...
Hiring – Process and Tools to find great talent – ITPN – EP009
You’re growing, you’re hiring, your making decisions on new team members. If you’re like me it is one of the least favorite things you will have to do as an entrepreneur. You post an ad, have some interviews and hire someone that you basically have known for one...
The Holy Trinity-ConnectWise Sell, Automate and Manage-ITPN-008
ConnectWise - Quosal, LabTech and ConnectWise ConnectWise - Sell, Automate and Manage In French Cooking it's Mirepoix In Italian Cooking it’s Soffreto In Cajun Cooking it's the Holy Trinity In IT Services it's ConnectWise In this episode we are going to talk about the...
5 Things to Keep your Customers Happy and Reduce Churn – ITPN-EP007
5 Things to Keep your Customers Happy and Reduce Churn This week was a rough week for me. We had a couple of events that through off everyone in the service team. The WannaCry ransomware outbreak and the media coverage caused panic throughout our client base. We...
Fries with that? Scaling your MSP like McDonald’s – ITPN-EP006
Would you like fries with that burger? Or better yet would you like to build a managed services business the size of Mind Shift or All covered. How about just build a highly profitable business with minimal drama. Today we're going to look at three things we can learn...
Tools for publishing and monitoring your social media networks – ITPN-005
Episode 5 - Tools for publishing and monitoring your social media networks In this episode I hope to share with you three important things: The power of customer testimonials and your "About Us" page How content is too expensive unless you find ways to repurpose it...
Tools for Creating Inbound Marketing Content – ITPN-EP004
Episode 4 - Tools for Creating Inbound Marketing Content Today I want to share with you some of the tools I use to create marketing and educational content for our company. I’m going to do this as a two-part series, so today i will focus on the tools I use to...
Building Rapport with Employees, Prospects and Customers – ITPN-EP003
Every wonder why you are not closing the deals you think you should or why you seem to be losing customers or employees left and right? I was there once, there were a lot of reasons that this was happening but one of the main reasons was that no one in our company...
Why 90% isn’t good enough – ITPN-EP002
So often as a managed service provider was a running with our choke out and trying to get all the critical and urgent tasks done and we forget about the important ones that will really change the way we deliver service and delight our customers. In today’s episode of...
Multi Pronged Customer Communications – ITPN-EP001
In today's show we are going to talk about 3 great ways to keep in touch with your client base. I’m Terry Rossi and this is The IT Provider Network Show Episode Number 1 Episode 1 - Multi Pronged Customer Communications 2017, Terry Rossi IT...